Privacy Policy

Effective date: October 28, 2026

This Privacy Policy applies to Bnois Spinka (“we”, “us”, “our”), which operates the Mosdos Krula Help Desk at krulahelp.org and its text message (SMS) notifications. It explains what information we collect, how we use it, who we share it with, and how we protect it.

1. Information we collect

• Information you give us. When you submit a request (a “ticket”), sign in, or contact us, we may collect your name, phone extension, mobile phone number, email address, and the contents of your request, including the description, location, links, photos, videos and other files you attach, and any replies.
• Account information. For staff and other signed-in users: your sign-in name or extension, a protected (hashed) password, your role and group, and your notification settings.
• Text message information. Your mobile number, your consent to receive text messages (opt-in), opt-out (STOP) and HELP requests, and records of the messages we sent you.
• Technical information. When you use the site we automatically receive basic technical data, such as your IP address, browser and device type, pages visited and the time of each visit. We use browser storage only to keep you signed in and remember your settings. We do not use advertising cookies or trackers.

2. How we use your information

• to receive, route, track and resolve help-desk requests;
• to send you notifications about your requests by email, such as confirmations, status updates, replies and reminders;
• to send schedule and school bus transportation updates by text message to staff, parents and vendors who have agreed to receive them (we use text messages only for these updates);
• to manage accounts, keep the help desk secure and prevent misuse;
• to answer your questions and requests for help; and
• to meet legal obligations.

We do not sell your personal information, and we do not use it for advertising.

3. Text messages (SMS)

If you give us your mobile number and agree to receive text messages, we use it only to send the schedule and transportation updates described in our Terms & Conditions. You can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply.

4. How we share information

We share personal information only as needed to run the help desk:

• Within our organization: with the staff who handle your request (for example, the help-desk manager or the person a ticket is assigned to).
• Service providers: with companies that host the website and deliver our emails and text messages for us. They may use the information only to provide those services to us, and not for their own purposes.
• Legal reasons: when required by law, or to protect the safety of our students, staff, families or the public.

We do not sell, rent or share your personal information, including your mobile number, with third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How we protect information

The site is served only over secure, encrypted connections (HTTPS). Passwords are stored in hashed form and never in plain text. Access to tickets is limited by role: people see only the requests they are allowed to see. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information from loss, misuse and unauthorized access.

6. How long we keep information

We keep tickets and related records for as long as they are needed to run the help desk and for our records, and then delete them. Text message opt-in and opt-out records are kept as long as needed to honor your choices and meet legal requirements.

7. Your choices

• Stop text messages at any time by replying STOP.
• Ask to see, correct or delete your personal information by contacting us (details below).
• Stop non-essential emails by contacting us or changing your notification settings when signed in.

8. Children

The help desk is intended for staff, parents and vendors. It is not directed to children under 13, and we do not knowingly collect personal information from children through it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Changes take effect when posted on this page.

10. Contact us

Questions about this policy or your information:

See also our Terms & Conditions.